Isn’t it fun to arrive at the office on a Monday morning to find all your systems off-line? No emails have been received since Friday evening, and your clients are ringing the phone off the hook — looking for that quote you sent-out on Saturday from home. With system monitoring this would never happen. Our monitoring system would notify an engineer the instant your system went off-line, they would then be dispatched so as to resolve the issue as quickly as possible.
Reactive support isn’t always the answer. Unified Technicians believe in taking a highly proactive approach to support. Our monitoring system can even notify us if your systems are running at a higher than usual level, prompting a investigation by a technician. In many cases this will avert a full outage and limit downtime. As we all know: Prevention is always better than cure! It’s like having a guardian angel watching over your systems at all times. Except this angel is a super techie with immediate call out access.